Return & Refund Policy
At Naarangi, every piece is thoughtfully made to order, crafted specifically for you once your order is placed. As a result, we do not offer refunds for returned products. However, we are committed to ensuring you have a great shopping experience and will gladly assist with eligible exchanges or store credit where applicable.
Eligibility for Returns / Replacements
Returns or exchanges are accepted only in the following cases:
1) You received an incorrect item.
2) The product was damaged during transit.
3) The product has a manufacturing defect.
4) You wish to exchange your product for a different size (subject to availability).
To initiate a return or exchange, please email us at infonaarangi@gmail.com within 48 hours of receiving your order, along with your order number and clear photographs (where applicable).
Return Process
- Once your return request is approved, please ship the product back to us securely.
- Share the proof/tracking details with us within 5 days of raising the request.
- Returned products must be unused, unworn, with original tags and packaging.
Items that do not meet these conditions may not be accepted.
Store Credits
As all our products are made to order, we do not offer refunds.
- Once your returned product has been received and successfully inspected, we will issue a Credit Note equal to the value of the returned item.
- The Credit Note will be valid for 30 days from the date of issue.
It can be redeemed against any purchase on the Naarangi website.
- Credit Notes are non-transferable and cannot be exchanged for cash.
Non-Returnable Items
We do not accept returns on the following:
- Sale items or discounted purchases
- Gift cards
- Custom-made or personalized products
- Products returned without original tags or showing signs of use.
Contact Us
For any questions or assistance regarding returns, refunds, or exchanges, please contact us at:
infonaarangi@gmail.com